may999 Privacy Policy

1. Introduction and Purpose

may999 is a platform providing digital casino and sports betting services for players in Myanmar. We take the security of your personal data very seriously. This Privacy Policy explains how your data is collected, stored, used, disclosed, and protected when you use may999's services.

Please read and understand this policy before continuing to use our services. If you do not agree with any part of it, you may contact us at [email protected] with your questions.

2. Personal Information We Collect

We collect the following personal information in order to provide our services and keep your account secure —

a) Data Provided Directly by You

• Full name, date of birth (to verify you are 21 or older)
• Contact details — email address
• Payment and banking information
• Account registration records
• Identity verification (KYC) records

b) Data Collected Automatically by the System

• IP address and browser type
• Website access logs (log files)
• Cookies and similar tracking technologies
• Device information (device ID, operating system)
• Game Records — bets, play time, match results

c) Data received from third parties

• Deposit / withdrawal records from payment services (KBZPay, Wave Money, AYA Pay, bank transfer)
• Access information from fraud prevention services
• Referral records

3. How We Use Your Personal Data

may999 uses your personal data only for the following purposes—

• Account Management — to handle account registration, verification and login processes
• Financial Transactions — to process deposits, withdrawals and transfers
• Service Improvement — to analyse data and improve the player experience
• Security and Fraud Prevention — to detect and block unauthorised access, money laundering and fraudulent play
• Legal Compliance — to retain records in accordance with applicable laws and regulations
• Customer Support — to provide assistance via 24/7 Live Chat and email
• Promotions — to send you news related to our services (with your consent)
• Responsible Gaming — to operate player protection tools

Your data will not be used in any other way beyond the purposes listed above without your consent.

4. Data Sharing Policy

may999 will not sell or rent your personal data to third parties. We may share it on a limited basis only with the parties below, and only where strictly necessary to provide our services—

a) Service Providers

Payment services (KBZPay, Wave Money, AYA Pay, bank transfer), software providers and security services — these parties must handle data only according to our instructions and may not use it for their own purposes.

b) Legal Requirements

We will disclose data only to the extent required by law in the case of a court order, request from a law enforcement authority, or legal proceedings. Where possible, we will notify you in advance.

c) Business Transfers

In the event of a merger, sale or transfer of ownership, personal data may be transferred. If this occurs, this policy will continue to apply and you will be notified in advance.

5. Cookies Policy

Our website uses cookies to improve your gaming experience. Cookies are small files stored in your browser that help the website remember your session.

a) Essential Cookies

These cookies are required for the website to function properly. Disabling them may cause the website to not work correctly.

b) Functional Cookies

Used to save your language preference and login session. If these cookies are disabled, you will need to log in again each time you visit.

c) Analytics Cookies

Used to analyse website usage patterns and improve our services. This data is anonymised.

You can block or delete cookies through your browser settings. However, doing so may mean some of our services are no longer available to you.

6. Personal Data Retention

We will retain your personal data only for as long as necessary to provide our services and meet our legal obligations.

• Account Data — retained for at least 5 years after account closure (in line with the legal retention period)
• Financial Records — retained for the period required under payment-related laws
• Communication Records — retained for up to 3 years after our services end
• Cookie Data — 1 to 2 years in accordance with policy
• KYC Records — for the period required by applicable law

Once those periods expire, personal data will be securely deleted or anonymised and retained in encrypted form.

7. Your Personal Data Rights

As a may999 player, you have the following rights regarding your personal data—

To exercise any of these rights, email us at [email protected]. We provide 24/7 support and you will receive a prompt response.

8. Protection for Those Under 21

may999 services are for adults aged 21 and above only. We do not store the personal data of anyone under the age of 21.

If we become aware that personal data belonging to a minor has reached us, we will delete it immediately and take action in accordance with applicable law. If you notice such a case, please contact us right away at [email protected].

9. Personal Data Security Measures

may999 applies technical and administrative security measures to protect your personal data—

• SSL Encryption — all data transfers are protected with SSL/TLS encryption
• Access Control — access to personal data by our staff is controlled through a strict authorisation system
• Data Encryption at Rest — stored data is kept in encrypted form
• Regular Audits — we regularly check for potential security vulnerabilities
• Fraud Prevention — systems are in place to detect and block unauthorised access

Despite these measures, no company in the digital space can guarantee 100% security. We do everything we can to guard against advanced cyber threats.

10. Policy Changes and Notifications

may999 may update this privacy policy when necessary. For significant changes, we will post a clear notice on the website and inform our customers in advance via email or Live Chat.

Continued use of our services after a policy change will be taken as acceptance of the updated policy. If you have any questions about policy changes, you can reach us at [email protected].

11. Contact and Enquiries

For any questions or requests regarding this privacy policy, please contact the may999 customer support team—

• Live Chat — available 24/7 on the website
• Email — [email protected]

Our support team is available in Myanmar language 24/7 and will respond to your personal data requests as quickly as possible.